Refund policy

At Enhanze Online Store, we are committed to providing quality skincare, beauty, wellness, and medical aesthetic products.

Due to the nature of our products, all purchases are final. We do not generally accept returns, exchanges, cancellations, or refunds after an order has been placed and payment has been completed.

Change of Mind

We do not accept returns, exchanges, or refunds for:

  • Change of mind;

  • Incorrect product selection;

  • Incorrect size, quantity, colour, or variant selected;

  • Accidental purchases;

  • Products no longer wanted or required; or

  • Personal preference or dissatisfaction with the expected result.

Customers are responsible for reviewing their order carefully before completing payment.

Damaged, Defective, or Incorrect Products

If you receive a product that is damaged, defective, or different from the product you ordered, please contact us within seven (7) calendar days of delivery.

Please provide:

  • Your order number;

  • A description of the issue; and

  • Clear photographs or videos of the product, packaging, and shipping label.

We will review the matter and, where the claim is approved, may provide a replacement, equivalent product, store credit, or refund at our discretion.

Please do not return any product without first contacting us and receiving instructions from Enhanze Online Store.

Opened or Used Products

For hygiene, safety, and product integrity reasons, we do not accept returns or exchanges for products that have been opened, unsealed, used, applied, tampered with, or removed from their original packaging.

Product Use

Customers are responsible for using products in accordance with the instructions, warnings, and recommended usage provided.

Where appropriate, customers should seek advice from a qualified medical professional before using any product.

Enhanze Online Store is not responsible for problems resulting from misuse, improper storage, failure to follow instructions, or unauthorised alteration of a product.

Refunds

Refunds will only be considered where a claim has been approved under this Policy or where required by applicable law.

Approved refunds will generally be made using the original payment method. Processing times may vary depending on the payment provider or financial institution.

Shipping Charges

Shipping and delivery charges are generally non-refundable.

Exceptional Circumstances

Although our general policy is that all sales are final, Enhanze Online Store may consider exceptional circumstances on a case-by-case basis at its discretion.

Any exception granted does not create an obligation or precedent for future orders.

Contact Us

For enquiries regarding a damaged, defective, or incorrect product, please contact us at:

Email: enhanze.pay@gmail.com

Please include your order number and relevant photographs or videos.

Enhanze Online Store reserves the right to update or amend this Policy from time to time.

By placing an order with Enhanze Online Store, you acknowledge and agree to this Return, Refund and Exchange Policy.